LOST OR DAMAGED ITEMS
If you have not received your item within 5 business days please email firstname.lastname@example.org and we will do our best to help track down your item if you have had no response from your shipping carrier. We will not be held accountable for lost or stolen items. This is the responsibility of the buyer to follow up with the carrier. By placing an order with us, you are agreeing to our shipping terms and conditions and no items will be refunded if they are not delivered due to no fault of our own. If you receive a parcel that has been damaged in the transit, an incorrect item or a faulty item, please email us at email@example.com within 2 days of receiving your order with your order number, a photo of the item and the box it was sent in if stock was damaged. Stock must also be unopened and in it's original state.
Please note that we do not refund for change of mind purchases. If you wish to make changes to your order, please contact us via email before your item is shipped. We will not be held accountable for incorrect addresses being supplied and a fee to redirect this will be charged. We recommend taking extra care when checking out to ensure you have chosen correctly. Please contact us via email for any other issues and we will aim to respond within 1 business day. Please note, if a refund is to be issued, this will not have the shipping fee included. If you wish to return an item, please contact us within 48hrs of receiving your order with the following information to firstname.lastname@example.org